Here are answers to some frequently asked questions about CBS2 services.
If you are unsure which ticket type meets your department's needs, please use the Support We Offer section of our website. Here you find short descriptions of the most common tickets used by CBS2 customers. If you are still unable to determine which ticket is best for you, please contact our Customer Relationship team at firstname.lastname@example.org.
Departments can initiate an agreement with CBS2 by contacting Executive Director Terri Harris at email@example.com.
A Chart of Accounts (CoA) and Full Accounting Unit (FAU) are combinations of data segments that provide necessary information for financial management and budgeting. The segments provide information for strategic financial management and budgeting. Users need the data in order to properly code charges to their department budgets when submitting requests to CBS2.
As of Jan. 4, 2021, FAUs were retired with the launch of UC Merced's new financial accounting systems. All data segments are now aligned with the UC-wide Chart of Accounts.
ServiceNow is a ticketing tool that processes and catalogs customer service requests. Users can use ServiceNow to submit a request to CBS2 for processing.
Users can track their submitted requests in Service now via this link, under My Requested Items.
No. All employees with a UCMercedNet ID have access to submit a ticket in ServiceNow.
Users can track their approvals in ServiceNow via the link provided in email or via this link under My Requested Items.
CBS2 ServiceNow approvals can be found here.
If the bank did not decline your purchase, it is probably a fraud block on the vendor website. Please call the vendor and see if they can process the transaction over the phone.
Users should contact their supervisor to approve and request a Procurement Card, or Pcard. The supervisor will ask that the department's CAO to process the application.
An form for an unathorized purchase (previously known as an after-the-fact form) is completed by a person who financially bound the university outside of their delegated authority.
CBS2 will process the quote request on the faculty or staff member's behalf through a the ServiceNow ticket.
No, T&E cards are issued by the Travel and Expense Management department. Find more information here.
Yes. Users will need to provide proxy access to CBS2 along with a ServiceNow ticket to initiate the request.
Yes, CBS2 can book travel arrangements for faculty and staff. Users will need to provide proxy access to CBS2 in Connexus to complete this, along with a ServiceNow ticket to initiate the request.
Yes, CBS2 can make the reservations for your personal travel along with your business travel. However, reservations for personal travel will need to be reserved on the traveler's credit card for payment.
Yes. CBS2 can make the reservations for you and any other person coming to the university for business. Users will need to submit a ServiceNow ticket for reservations.