Metrics play a pivotal role within the Center of Business Services and Solutions (CBS2), serving as integral tools for establishing transparent performance evaluation mechanisms, optimizing efficiency, and fostering a culture of continuous improvement.
At CBS2, our commitment to service enhancement is evident through our dedicated efforts in measurement and engagement with our campus partners. We invite you to explore our repository of annual Service Level Agreement data and the outcomes of our annual customer survey, both of which underline our relentless pursuit of excellence in delivering services to the University community.
FY 22/23 FAST FACTS (click image for a larger version)
Past Reports:
FY 21/22 FAST FACTS
