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Support Overview

The Division of Finance and Administration has centralized a number of departments to streamline purchasing and travel processes, ensuring greater efficiency, policy compliance, and enhanced customer service across the university. As part of this effort, areas of specialization that previously provided support under CBS2 have transitioned into the following DFA support teams:



Support Support Team Unit Contact
  • Requisition entry
  • Change order requests
  • P-Card purchases
  • Inquiries for requisition and purchase order status
 Requisitioning and Customer Service Team Procurement & Contracting Services

Purchasing inquiries: procurement@ucmerced.edu

ServiceNow tickets for purchasing support
  • Sourcing of goods & services between $0.01-$100,000
  • Issuance of purchase orders $0.01-$100,000
  • P-Card purchase of high-value goods greater than $9,999
 Campus Purchasing Team Procurement & Contracting Services

Purchasing inquiries: procurement@ucmerced.edu

ServiceNow tickets for purchasing support
  • Facilitating individual and group travel planning
  • Managing expense reimbursements
  • Overseeing Procurement Card (P-Card), Event Card, and Travel & Expense (T&E) Card reconciliation
 Travel and Expense Management Team Travel and Expense Management

Travel inquiries: travel@ucmerced.edu

ServiceNow Tickets: travel, expense management, and expense reimbursements

Human resources and finance transactions, along with general customer service needs

Note: DFA is actively reviewing campus support structures. As a result, these services may evolve to better complement administrative support at the department, unit, and school/divisional levels, ensuring alignment with the university’s changing needs and priorities.

 DFA Administrative Operations Office of the Vice Chancellor/CFO

General inquiries: CBS2@ucmerced.edu

Note: Email inquiries may be redirected to DFA central offices for ensure most accurate assistance and support.

 

ServiceNow Tickets: human resources and finance transactions, along with general customer service needs