Skip to content

News

CBS2 Escalation Matrices

April 29, 2024
At the Center for Business Services and Solutions, we are committed to delivering outstanding service to our valued customers. We recognize that there might be occasions where you require additional support or have concerns that necessitate escalation. Our escalation protocol is meticulously...

Purchasing and Invoice Hold Resources

April 22, 2024
In our fast-paced environment, it is crucial to have a clear path for escalating campus purchasing issues and resolving invoice discrepancies promptly. The following charts (see links below), developed in partnership with Accounts Payable, are handy visual guides to help campus partners navigate...

New Guides to Help You Manage Purchase Orders

March 27, 2023
In an effort to ensure users have clear procedures for how purchase orders are managed, Procurement Services and the Center for Business Services and Solutions (CBS2) have collaborated on two new business processes for creating and closing Oracle purchase orders. For fast reference, we also created...

Need Assistance Placing an Order or Being Reimbursed?

February 27, 2023
So you’re going to place an order for goods or services or seek entertainment or travel reimbursement from the Center for Business Services and Solutions (CBS2). Check out these quick guides to assist you along the way. These one-sheet guides detail how different types of orders and expenses...

Initiatives to Improve Campus Financial System

November 3, 2021
To: Faculty and staff Good afternoon, I wanted to update all of you on several steps we have taken to improve the user experience with our Oracle-based financial system and to reduce the backlog of transactions and purchase requests. The steps, inspired by feedback from across campus, include...

Addressing Impediments to Research

October 27, 2021
To the faculty of UC Merced, Over the past month, we have held a number of town halls and meetings to discuss how to further support the research enterprise on campus. These meetings have been extremely productive, and we greatly appreciate your participation and engagement in the process....

ServiceNow, Oracle Update for Week of Oct. 18

October 22, 2021
Closing ServiceNow tickets: For the week of Oct. 18, CBS2 received 448 ServiceNow requests overall and closed 616 tickets. As for research-related purchasing requests, CBS2 reduced the backlog by to 329, with 261 unassigned, in the past week by shifting workforce to prioritize these requests over...

CBS2 Enacts In-Person Support at UC Merced Schools

October 1, 2021
CBS2 is implementing in-person support for UC Merced’s schools and faculty. Beginning Monday, Oct. 4, one CBS2 staff member will be located at each of the SOE, SNS and SSHA offices 8 a.m. - 4:30 p.m. Monday through Friday. Support will focus on training opportunities, Oracle requisition entry...

Actions Taken, Planned to Support Research

September 28, 2021
Campus Colleagues, Last week, senior leadership met with faculty and deans to discuss concerns about the campus’s support of the research enterprise. These concerns included the recent launch of the Oracle financial system and associated changes to the purchasing system, difficulties in...

Bobcat Buy Catalog for Food Delivery

September 9, 2021
Campus Colleagues, Fall semester is in full swing. Thanks to broad adherence to guidance developed to mitigate the threat of COVID-19, in-person instruction has resumed and the campus is buzzing again. One of those mitigations is a pause until Oct. 1 for all socially driven events that aren...

Pages