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Purchasing and Invoice Hold Resources

April 22, 2024

In our fast-paced environment, it is crucial to have a clear path for escalating campus purchasing issues and resolving invoice discrepancies promptly. The following charts (see links below), developed in partnership with Accounts Payable, are handy visual guides to help campus partners navigate these processes effectively.

Whether you're a customer with questions about a purchasing request, experiencing an issue with a vendor, or are having invoicing challenges, these charts are a go-to resource. They outline the steps and contacts for escalating concerns and facilitating swift resolution, ensuring every issue is addressed with the utmost attention and care.

Purchasing Escalation Matrix

Invoice Hold Resolution Procedure

Contact cbs2@ucmerced.edu with any questions.