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Division of Finance and Administration

Service Level Agreements

The purpose of this Service Level Agreement (SLA) is to establish a cooperative partnership between the Center of Business Services and Solutions and its customers in an effort to set clear expectations for the following aspects of our business.

  • Outline services offered and working assumptions;
  • Quantify service level expectations
  • Outline methods used to measure the quality of service provided
  • Define mutual requirements and expectations for critical processes and overall performance
  • Strengthen communication

Go here to view CBS2's full Service Level Agreement document.

The following Service Level Agreement times have been identified to help quantify customer expectations.

Procurement Requests

SLA

General Purchasing 2 Business Days
Invoice Processing 5 Business Days
Procurement Card Receipts 5 Business Days

Travel Requests

SLA

Expense Reimbursements 2 Business Days
Travel Reservation 2 Business Days

Financial Requests

SLA

Recharge Processing 10 Business Days
Reconciliation of Monthly General Ledgers By second Monday of month
All Other Finance Assistance Varies

Personnel Requests

SLA

Separation - Involuntary/Voluntary (Staff) By Separation Date
Student Employee Changes 10 Business Days
Student Employee Hiring Process 5 Business Days
Student Employee Separations By Separation Date
All Other Personnel/Payroll Requests (Staff) Varies
Appointment Extension (Staff) 10 Business Days
Employee Recruitment (Staff) Varies
Equity, Reclass & Stipends (Staff) 5 Business Days
Fund Change & Salary Transfer 10 Business Days
On-Boarding (Staff) By start date
Org Charts 10 Business Days

Other Requests

SLA

Pro-forma Update 5 Business Days
Access Requests 2 Business Days