The purpose of this Service Level Agreement (SLA) is to establish a cooperative partnership between the Center of Business Services and Solutions and its customers in an effort to set clear expectations for the following aspects of our business.
- Outline services offered and working assumptions;
- Quantify service level expectations
- Outline methods used to measure the quality of service provided
- Define mutual requirements and expectations for critical processes and overall performance
- Strengthen communication
Go here to view CBS2's full Service Level Agreement document.
The following Service Level Agreement times have been identified to help quantify customer expectations.
Procurement Requests |
SLA |
| General Purchasing | 2 Business Days |
| Invoice Processing | 5 Business Days |
| Procurement Card Receipts | 5 Business Days |
Travel Requests |
SLA |
| Expense Reimbursements | 2 Business Days |
| Travel Reservation | 2 Business Days |
Financial Requests |
SLA |
| Recharge Processing | 10 Business Days |
| Reconciliation of Monthly General Ledgers | By second Monday of month |
| All Other Finance Assistance | Varies |
Personnel Requests |
SLA |
| Separation - Involuntary/Voluntary (Staff) | By Separation Date |
| Student Employee Changes | 10 Business Days |
| Student Employee Hiring Process | 5 Business Days |
| Student Employee Separations | By Separation Date |
| All Other Personnel/Payroll Requests (Staff) | Varies |
| Appointment Extension (Staff) | 10 Business Days |
| Employee Recruitment (Staff) | Varies |
| Equity, Reclass & Stipends (Staff) | 5 Business Days |
| Fund Change & Salary Transfer | 10 Business Days |
| On-Boarding (Staff) | By start date |
| Org Charts | 10 Business Days |
Other Requests |
SLA |
| Pro-forma Update | 5 Business Days |
| Access Requests | 2 Business Days |
