The Center was created in October 2021 as a response to the constraints of the Oracle-based financial system and to increase accessibility to the Center for Business Services and Solutions (CBS2). CBS2 staff, along with research administrators, assisted university staff, faculty, and students at the support center with requisition entry, access to Oracle, system training, ServiceNow updates, and other needs. As we mitigate issues identified by the Procurement Task Force and bring enhancements to the financial system, we have seen a significant decrease in the use of the support center.
The Faculty Support Center in Kolligian Library transitioned to remote assistance April 1, 2022. Users can continue to reach out via our CBS2 General Request to direct questions to the Research and Academics support team. CBS2 staff continues being embedded in the schools to offer localized support. Please contact the CBS2 Customer Relationship team via cbs2@ucmerced.edu for additional questions and training resources.
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