The CBS2 Customer Relationship team is here to prioritize your needs. Whether you are experiencing trouble completing a task in one of our systems or require assistance with a product or service you purchased, our customer support team provides the assistance you need.
Here is a list of CBS2 Customer Relationship support through Service Now. You also can use the DFA Service Portal to search quickly for all services provided by the Division of Finance and Administration, including those from CBS2.
Create a FedEx Shipping Label
Create inbound and outbound Fed Ex shipping labels on behalf of the department.
What do I need to get started?
COA/POET, Shipping information ( shipping address, dimensions, and weight of the non-FedEx box), and business justification.
Supplier Shipping Assistance
Request assistance tracking or returning your shipment.
What do I need to get started?
Purchase Order number, Requisition number or RITM (ServiceNow) Reference Number.
CBS2 General Assistance Request
Use this request for general assistance, one-on-one training, or assistance when navigating the various campus business processes and systems (ServiceNow, Oracle or Concur).
You can also review the various self-help options available to you:
- Self-Service Videos: Oracle Toolkit
- Oracle Cloud Financials: Requisition Creating and Management UC Learning Center
- CBS2 Training and Resources Page
